Terms and Conditions

These Terms and Conditions govern your access to and use of the services provided by Thomas Kraits and its affiliated companies. By continuing to use our services, you accept any updates to these terms.

1. Introduction

These terms apply between users and the service owner/operator. Continued use of our services implies acceptance of any updates made from time to time.

2. User Definition

"User" refers to any third party — not an employee or contractor of Thomas Kraits — who accesses the service.

3. Service — Websites and Applications

Our services include the following websites and applications:

• Websites: thomaskraits.com, joinly.xyz
• Applications: Enso Apps™ (Enso Health™, Enso Strength™, Enso Diet™), ThermoWellness™, Low FODMAP Diet

4. Owner and Operator

The owner and operator of these services is Thomas Kraits United Kingdom Ltd.

5. Content Definition

"Content" means any text, graphics, images, audio, video, software, data compilations, and other material stored in a computer that appears on or forms part of this service.

6. Age Requirements

Users must be a minimum of 18 years old to access our services. Parental consent may be required for users under 18 in certain jurisdictions.

7. Intellectual Property and Acceptable Use

All content on our services is protected by copyright, trademarks, and database rights. You may not use our trademarks or logos without prior written permission, nor use our services for commercial purposes without approval.

Users are responsible for the legality of any content they submit. You may not upload confidential, fraudulent, obscene, defamatory, or threatening content, or impersonate any person or organisation.

Users retain ownership of content they contribute; by submitting content, you grant Thomas Kraits a licence to use, display, and distribute that content.

8. Prohibited Use

You may not use our services to cause damage, engage in harmful or unlawful behaviour, harass or threaten others, or reproduce copyright-protected content without authorisation. Violations may result in account suspension or termination.

9. Refund Policy

We offer a 30-day refund window from the date of purchase. Products must be returned in their original condition. Digital products are non-refundable once accessed. To request a refund, contact us via the contact form. Refunds are processed within 7–10 business days of approval. Shipping costs are non-refundable.

10. Registration

You must provide accurate and complete registration details and update them promptly upon any changes. We may suspend or cancel accounts for violations of these terms. Users may cancel at any time via the contact form. Suspension does not affect your statutory rights.

11. Password and Security

You are responsible for keeping your password confidential. We may require you to change your password or suspend your account if we suspect misuse.

12. Links to Other Websites

Our services may contain links to third-party websites. We do not control those sites and are not responsible for their content. Links do not imply endorsement.

13. Privacy Policy

Your use of our services is also subject to our Privacy Policy, which is incorporated into these terms by reference.

14. Availability and Disclaimers

Our services are provided "as is" and "as available." We make no warranty as to fitness, accuracy, compatibility, or satisfactory quality. We are not liable for service disruptions and reserve the right to alter or suspend services at any time.

15. Limitation of Liability

We exclude liability for business losses including lost profits, revenue, savings, contracts, or goodwill; data loss; special, indirect, or consequential damages; and events beyond our reasonable control. We cannot exclude liability for death or personal injury caused by our negligence, fraud, or violations of applicable law.

16. General Terms

Your rights under these terms are personal and non-transferable. These terms may be revised from time to time; please review them regularly. These terms are governed by the laws of England and Wales, and disputes are subject to the exclusive jurisdiction of the courts of England and Wales. Third parties have no rights to enforce these terms under the Contracts (Rights of Third Parties) Act 1999.